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#1 in
trader support

Whatever you need, we’ve got your back. As the first Futures Prop Firm, we’re committed to giving every trader a 5-star experience. Our Trader Support Team includes Funded Traders and industry experts, so you’re always talking to the people who know trading best. Start here to get all of your questions answered quickly!

View Platform Status Updates

HOW TO GET Direct SUPPORT

 

MEET WINDY, OUR AI CHATBOT

Available 24/7

Windy is an expert in all things Topstep. Built to handle everything from account basics to risk rules, Windy can chat in 40+ languages, walk you through key features, and answer common questions without the wait.

Chat with Windy
TEXT SUPPORT

Available 24/7

Rather text? We’ve got you. Send a message to (866) 448-1642 (U.S. only, standard rates apply) or on WhatsApp +1 (773) 900-6673. Windy, our AI chatbot, gets you answers fast. If it can’t, our Trader Support Team will take it from there.

Text Us
PHONE SUPPORT

M-F 8:00 AM–5:00 PM CT*

At Topstep, we’re proud to be one of the only prop firms that offers you a direct line to real people. 🙌 You can call 888-407-1611 and get one-on-one phone support from our expert Trader Support Team.
*Limited during high volume

Call Us
EMAIL SUPPORT

Available 24/7

Good news: Windy, our AI Chatbot, reads emails too! Send us an email anytime at [email protected] and you’ll get quick answers around the clock. If your question needs a human touch, our Trader Support Team will jump in to help.

Email Us

Topstep Status Updates

Before reaching out to support, please check our status page first. It’s live, fast, and always up to date. It’s your go-to feed for Topstep Dashboard and TopstepX updates, scheduled maintenance, and real-time alerts the moment they drop. That way, you’ll always be in the know and ready for whatever the market throws your way.

Check Status

Check Out the Help Center

Think of this as your Topstep playbook. Videos, step-by-step guides, and detailed how-tos are all constantly updated as new features roll out. Whether you’re connecting to a platform, checking payout details, or learning the path to funding, it’s all here.
And if you notice something new in the platform? Search the Help Center first. Chances are, we’ve already got the answer waiting for you.

Visit the Help Center

170,000 Discord Community

Step into Discord and tap into the largest futures trading crew out there. Get direct access to Topstep coaches, funded ambassadors, our Trader Support Team, and thousands of traders from around the world. From quick answers to strategy talk to finding your next trading buddy, this is where traders help traders, so you never trade alone.

Join Discord

COMMON SUPPORT QUESTIONS

View full list of FAQs

LOoking for Platform updates?

View our Status Page